By Leanna Garfield & Jenni Olson | NEW YORK – GLAAD, the world’s largest lesbian, gay, bisexual, transgender, and queer (LGBTQ) media advocacy organization released new reports documenting the current state of two important LGBTQ safety policy protections on social media platforms. 

The reports show how numerous platforms and apps (including, most recently Snapchat) are increasingly adopting two LGBTQ safety protections that GLAAD’s Social Media Safety Program advocates as best practices for the industry: firstly, expressly stated policies prohibiting targeted misgendering and deadnaming of transgender and nonbinary people (i.e. intentionally using the wrong pronouns or using a former name to express contempt); and secondly, expressly stated policies prohibiting the promotion and advertising of harmful so-called “conversion therapy” (a widely condemned practice attempting to change an LGBTQ person’s sexual orientation or gender identity which has been banned or restricted in dozens of countries and US states). 

Major companies that have such LGBTQ policy safeguards include: TikTok, Twitch, Pinterest, NextDoor, and now Snapchat.

Companies lagging behind and failing to provide such protections include: YouTube, BlueSky, LinkedIn, Reddit, and Mastodon. X/Twitter and Meta’s Instagram, Facebook, and Threads have received partial credit due to “self-reporting” requirements.

“Now is the time for all social media platforms and tech companies to step up and prioritize LGBTQ safety,” said GLAAD President and CEO Sarah Kate Ellis. “We urge all social media platforms to adopt, and enforce, these policies and to protect LGBTQ people — and everyone.”

Companies will have another opportunity to be acknowledged for updating their policies later this year. To be released this summer, GLAAD’s annual Social Media Safety Index report will feature an updated version of the charts.

Conversion Therapy

The widely debunked and harmful practice of so-called “conversion therapy” falsely claims to change an LGBTQ person’s sexual orientation, gender identity, or gender expression, and has been condemned by all major medical, psychiatric, and psychological organizations including the American Medical Association and American Psychological Association. Globally, there has been a growing movement to ban “conversion therapy” at the national level. As of February 2024, 14 countries have such bans, including Canada, France, Germany, Malta, Ecuador, Brazil, Taiwan, and New Zealand. In the United States, 22 states and the District of Columbia have restrictions in place.

Expressing concurrence with GLAAD’s Social Media Safety Program guidance, IFTAS (the non-profit supporting the Fediverse moderator community) stated in a February 2024 announcement: “Due to the widespread and insidious nature of expressing anti-transgender sentiments in bad faith, it’s imperative to have specific policy addressing this issue.” Further explaining the rationale behind such policies, the IFTAS announcement continues: “This approach is considered a best practice for two key reasons: it offers clear guidance to users, and it assists moderators in recognizing and understanding the intent behind such statements. It’s important to reiterate that the focus is not about accidentally getting someone’s pronouns wrong. Rather, our concern centers on deliberate and targeted acts of hate and harassment.” 

Conveying appreciation to companies but also highlighting the need for policy enforcement, GLAAD’s new reporting notes that while the policies mark significant progress: “These new policy additions do not solve the extremely significant other related issue of policy enforcement (a realm in which many platforms are known to be doing a woefully inadequate job).” 

There is broad consensus and building momentum toward protecting LGBTQ people, and especially LGBTQ youth, from this dangerous practice. However, “conversion therapy” disinformation, extremist scare-tactic narratives, and the profit-driven promotion of such services continues to be widespread on social media platforms, via both organic content and advertising. And, as a December 2023 Trevor Project report reveals, “conversion therapy” continues to happen in nearly every US state.

Thankfully, more tech companies and social media platforms are taking leadership to address the spread of content that promotes and advertises “conversion therapy.” In December 2023, the social platform Post added an express prohibition of such content to their policies, and in January 2024 Spoutible did the same. That same month, in response to key stakeholder guidance from GLAAD, IFTAS (the non-profit supporting the Fediverse moderator community) crafted sample policy language and implemented an “IFTAS LGBTQ+ Safety Server Pledge” system for the Fediverse, in which servers can sign-on confirming they have incorporated a policy prohibiting both the promotion of “conversion therapy” content and targeted misgendering and deadnaming. In February, Snapchat also added both prohibitions into their Hateful Content and Harmful False or Deceptive Information community guidelines policies.

GLAAD President and CEO Sarah Kate Ellis acknowledged this recent progress, saying to The Advocate: “Adopting new policies prohibiting so-called ‘conversion therapy’ content puts these companies ahead of so many others. GLAAD urges all social media platforms to adopt, and enforce, this policy and protect their LGBTQ users.”

A January 2024 report from the Global Project on Hate & Extremism (GPAHE) illuminates how many social media companies and search engines are failing to mitigate harmful content and ads promoting “conversion therapy.” The report outlines the enormous amount of work that needs to be done, and offers many examples of simple solutions that platforms can and should urgently implement. Recommendations from the report are listed below.

In February 2022, GLAAD worked with TikTok to have the platform add an explicit prohibition of content promoting “conversion therapy.” TikTok updated its community guidelines to include the following: “Adding clarity on the types of hateful ideologies prohibited on our platform. This includes … content that supports or promotes conversion therapy programs. Though these ideologies have long been prohibited on TikTok, we’ve heard from creators and civil society organizations that it’s important to be explicit in our Community Guidelines.”

In 2022, GLAAD also urged both YouTube and Twitter (now X) to add an express prohibition of “conversion therapy” into their content and ad guidelines. While X does not currently have such a policy, YouTube, with the assistance of its AI systems, does mitigate “conversion therapy” content by showing an information panel from the Trevor Project that reads: “Conversion therapy, sometimes referred to as ‘reparative therapy,’ is any of several dangerous and discredited practices aimed at changing an individual’s sexual orientation or gender identity.” However, unlike TikTok and Meta, YouTube does not include an explicit prohibition in its Hate Speech Policy.

Meta’s Facebook and Instagram (and by extension Threads which is guided by Instagram’s policies) currently do have such a prohibition (against: “Content explicitly providing or offering to provide products or services that aim to change people’s sexual orientation or gender identity.”). However it is listed separately from the company’s standard three tiers of content moderation consideration as requiring, “additional information and/or context to enforce.” GLAAD has recommended that it be elevated to a higher priority tier. In addition to this content policy, Meta’s Unrealistic Outcomes ad standards policy also prohibits: “Conversion therapy products or services. This includes but is not limited to: Products aimed at offering or facilitating conversion therapy such as books, apps or audiobooks; Services aimed at offering or facilitating conversion therapy such as talk therapy, conversion ministries or clinical therapy; Testimonials of conversion therapy, specifically when posted or boosted by organizations that arrange and provide such services.”

Among other platforms, it is notable that the community guidelines of both Pinterest and NextDoor include a prohibition against content promoting or supporting “conversion therapy and related programs.” While Twitch’s community guidelines expressly state that: “regardless of your intent, you may not: Encourage the use of or generally endorsing sexual orientation conversion therapy.” As mentioned above, Post and Spoutible also have amended their policies, with Spoutible’s new guidelines being the most extensive:

Prohibited Content: Any content that promotes, endorses, or provides resources for ‘conversion therapy.’ Content that claims sexual orientation or gender identity can be changed or ‘cured.’ Advertising or soliciting services for ‘conversion therapy.’ Testimonials supporting or promoting the effectiveness of ‘conversion therapy.’

Spoutible’s policy also thoughtfully outlines these exceptions:

Content that discusses ‘conversion therapy’ in a historical or educational context may be allowed, provided it does not advocate for or glorify the practice. Personal stories shared by survivors of ‘conversion therapy,’ which do not promote the practice, may be permissible.

In addition to GLAAD’s advocacy efforts advising platforms to add prohibitions against content promoting “conversion therapy” to their community guidelines, we also urge these companies to effectively enforce these policies.

To clarify even further, all platforms should add express public-facing language prohibiting the promotion of “conversion therapy” to both their community guidelines and advertising services policies. While some platforms have described off-the-record that “conversion therapy” material is prohibited under the umbrella of other policies — policies prohibiting hateful ideologies, for instance — the prohibition of “conversion therapy” promotion should be explicitly stated publicly in their community guidelines and other policies.

When such content is reported, it’s also important for moderators to make judgments about the content in context, and distinguish between harmful content promoting “conversion therapy” versus content that mentions or discusses “conversion therapy” (i.e. counter-speech). As a 2020 Reuters story details, social media platforms can provide a space for “conversion therapy” survivors to share their experiences and find community.

GLAAD also urges all platforms to review and follow the below recommendations from the Global Project on Hate & Extremism (GPAHE):

To protect their users, tech companies must:

• Use common sense when evaluating whether content violates rules on conversion therapy and remember that it is dangerous, and sometimes deadly, to allow pro-conversion therapy material to surface. It is quintessential medical disinformation.
• Invest in non-English, non-American cultural and language resources. The disparity in the findings for non-English users is stark.
• Elevate authoritative resources in the language being used for the terms found in the appendix.
• Incorporate “same-sex attraction” and “unwanted same-sex attraction” into their algorithm that moderates conversion therapy content and elevate authoritative content.
• Create or expand the use of authoritative information boxes about conversion therapy, preferably in the language being used.
• All online systems must keep up with the constant rebranding and use of new terms, in all languages, that the conversion therapy industry uses.
• Refrain from defaulting to English content in non-English speaking countries where possible, and if this is the only content available it must be authoritative and translatable.
• All companies must avail themselves of civil society and subject matter experts to keep their systems current.
• Additional recommendations from previous GPAHE research.

Source: Conversion Therapy Online: The Ecosystem in 2023 (Global Project Against Hate & Extremism, Jan 2024)

An earlier version of this overview first appeared in Tech Policy Press and was adapted from the 2023 GLAAD Social Media Safety Index report. The next report is forthcoming in the summer of 2024.

The preceding article was previously published by GLAAD and is republished by permission.

MENLO PARK, Calif. – Social media giant Meta announced Tuesday that new content policies for teens restricting access to inappropriate content including posts about suicide, self-harm and eating disorders on both of its largest platforms, Instagram and Facebook.

In a post on the company blog, Meta wrote:

Take the example of someone posting about their ongoing struggle with thoughts of self-harm. This is an important story, and can help destigmatize these issues, but it’s a complex topic and isn’t necessarily suitable for all young people. Now, we’ll start to remove this type of content from teens’ experiences on Instagram and Facebook, as well as other types of age-inappropriate content. We already aim not to recommend this type of content to teens in places like Reels and Explore, and with these changes, we’ll no longer show it to teens in Feed and Stories, even if it’s shared by someone they follow. 

“We want teens to have safe, age-appropriate experiences on our apps,” Meta said.

Implementation of the new polices means teens will see their accounts placed on the most restrictive settings on the platforms, the caveat being that the teen didn’t lie about their age when they set the accounts up.

Other changes the company announced include:

To help make sure teens are regularly checking their safety and privacy settings on Instagram, and are aware of the more private settings available, we’re sending new notifications encouraging them to update their settings to a more private experience with a single tap. If teens choose to “Turn on recommended settings”, we will automatically change their settings to restrict who can repost their content, tag or mention them, or include their content in Reels Remixes. We’ll also ensure only their followers can message them and help hide offensive comments.

In November, California Attorney General Rob Bonta announced the public release of a largely unredacted copy of the federal complaint filed by a bipartisan coalition of 33 attorneys general against Meta Platforms, Inc. and affiliates (Meta) on October 24, 2023.

Co-led by Attorney General Bonta, the coalition is alleging that Meta designed and deployed harmful features on Instagram and Facebook that addict children and teens to their mental and physical detriment.

Highlights from the newly revealed portions of the complaint include the following:

• Mark Zuckerberg personally vetoed Meta’s proposed policy to ban image filters that simulated the effects of plastic surgery, despite internal pushback and an expert consensus that such filters harm users’ mental health, especially for women and girls. Complaint ¶¶ 333-68.
• Despite public statements that Meta does not prioritize the amount of time users spend on its social media platforms, internal documents show that Meta set explicit goals of increasing “time spent” and meticulously tracked engagement metrics, including among teen users. Complaint ¶¶ 134-150.
• Meta continuously misrepresented that its social media platforms were safe, while internal data revealed that users experienced harms on its platforms at far higher rates. Complaint ¶¶ 458-507.
• Meta knows that its social media platforms are used by millions of children under 13, including, at one point, around 30% of all 10–12-year-olds, and unlawfully collects their personal information. Meta does this despite Mark Zuckerberg testifying before Congress in 2021 that Meta “kicks off” children under 13. Complaint ¶¶ 642-811.

The Associated Press reported that critics charge Meta’s moves don’t go far enough.

“Today’s announcement by Meta is yet another desperate attempt to avoid regulation and an incredible slap in the face to parents who have lost their kids to online harms on Instagram,” said Josh Golin, executive director of the children’s online advocacy group Fairplay. “If the company is capable of hiding pro-suicide and eating disorder content, why have they waited until 2024 to announce these changes?”